General Rules Of The Hotel:
All guests must present valid government-issued identification (national ID, passport, or driver's license) upon check-in. The name on the reservation must match the identification provided. Guests must be 18 years or older to check in without a parent or guardian.
Alya Hotel is a non-smoking property. Smoking is strictly prohibited in all guest rooms, corridors, and indoor public areas. Designated smoking areas are available outdoors. Guests found smoking in non-designated areas will incur a cleaning fee of KES 10,000.
Guests must respect other residents by keeping noise levels reasonable, especially between 10:00 PM and 7:00 AM. Disruptive behavior, loud music, or parties that disturb other guests are not permitted. Management reserves the right to ask guests to leave without refund for serious disturbances.
Room occupancy must not exceed the maximum number stated for each room type. Additional guests beyond the room capacity are not permitted. Visitors may visit guest rooms between 8:00 AM and 10:00 PM but must register at reception and may not stay overnight.
Guests are responsible for any damage to hotel property during their stay. Charges for repairs or replacements will be billed to the guest's account. The hotel is not liable for loss or damage to guests' personal belongings. We recommend using in-room safes for valuables.
In principle, the guest rooms accommodating same guests continuously for two or more nights shall not be cleaned during their period of stay.
Such rooms, however, shall be cleaned once in six days to maintain cleanliness. Further, if cleaning of one or more of the guest rooms is deemed
necessary by the hotel authorities, the guests occupying the room(s) shall not have a right to deny such room cleaning.
Pets are not permitted at Alya Hotel, with the exception of certified service animals assisting guests with disabilities. Service animals must be properly documented, and guests must notify the hotel in advance. Guests are responsible for any damage or cleaning required due to service animals.
Flexible reservation conditions:
Flexible reservation must be guaranteed by valid credit card number. The holder of the credit card must be one of the arriving guests or otherwise authorisation form must be obtained from Reservation department, and returned filled, dully signed and with a photocopy of both sides of the card.
Card given for guarantee may be pre-authorised for an amount up to the total price of the reservation to ensure the validity of the card and sufficient
funds to cover the reservation costs. Pre-authorisation is not final payment and will be released in the period specified by the card issuing bank. For further information about pre-authorisation rules, please contact your card issuing bank.
Cancellations should be made directly to the property AT LEAST 48 HOURS before expected arrival time (expected arrival time is understood 14:00 hours (2 PM) local time (Prague) on the day of arrival). If the guest fails to cancel the reservation before the free cancellation deadline or in the case of no-show
(guest would not cancel the reservation and would not arrive until midnight to hotel premises and would not inform the hotel about late arrival),
the hotel is entitled to charge the first night's accommodation cost as cancellation penalty.
Please note that you will find the property's contact details also on the confirmation email that you will receive
after completing your booking.
Non-refundable reservation conditions:
All reservations paid in advance online are considered non-refundable.
Reservations with NON-REFUNDABLE conditions require a deposit of 100% of reservation amount that will be charged to client’s credit card on the day of booking.
In the case of cancellation, modification or in the case of no-show, the total amount is taken as a cancellation penalty and no part of the
payment will be refunded under any circumstances. Reservation is final.
Housing rules and accommodation conditions:
Check in is from10:00 am and check-out time is 10:00 am on the day of departure. Late check-out is possible only upon agreement with hotel and a fee may apply.
Guest is responsible for all damages caused in the room during his/her stay and agrees to cover the costs for repairs, replacements or extra cleaning. In case the guest finds any damage in the room at the time of the arrival, he/she is obliged to report it to the hotel reception immediately.
Any later reports will not be taken into consideration.
Guest is responsible for paying all charges that occur during his/her stay unless otherwise stated in the reservation. By signing this form, guest authorizes Hotel Klarinn to pre-authorise (block) appropriate amount on his/her credit card to cover incidental charges that occur during the stay and are not settled by departure (minibar consumption, damage, etc.).
Hotel Klarinn provides the guest with temporary accommodation in a hotel room OR lease of accommodation unit; room number/unit number is specified on the registration card. Total costs and conditions for rent/lease have been agreed in the reservation documentation. Hotel Klarinn is operated by Avelo s.r.o., ID 24852813.
Between 10 PM (22:00 hours) and 6 AM (6:00 hours) there is a time of night rest, calm and quiet in the hotel. We kindly ask all guests to respect it.
Behaviors which leads to disturbing other guests from night rest are strictly forbidden. That includes loud TV or music listening, loud discussion in the rooms or in the corridors and other disturbing manners. In the case of serious violation of this rule, the hotel may penalize the guests with a financial fine up to 300 EUR or, in necessary cases, call the police.
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