Rooms & reservation
To cancel your reservation booked directly with Alya Hotel, contact our reception team by phone or email. Cancellations made 48 hours or more before check-in receive a full refund. Cancellations within 48 hours of arrival incur a one-night charge. Our team will confirm your cancellation and process any applicable refund within 5-7 business days.
Check-in time is 10:00 AM and check-out time is 10:00 AM. Early check-in or late check-out may be available upon request, subject to room availability. Please contact our reception in advance to arrange special timing, and we'll do our best to accommodate your schedule.
Yes, early check-in and late check-out are available upon request, subject to room availability. We recommend contacting our reception team in advance to arrange special timing. Additional charges may apply for late check-out beyond 2:00 PM. We'll do our best to accommodate your travel schedule.
Children of all ages are welcome at Alya Hotel. Children under 12 years stay free when sharing a room with parents using existing bedding. Children under 12 also receive complimentary breakfast. For children requiring extra beds, additional charges apply. Our family rooms and triple rooms provide comfortable space for families traveling with children.
Irons and ironing boards are available upon request. Please contact our reception or housekeeping team, and we'll deliver them to your room promptly. This service is complimentary for all guests. Alternatively, we offer laundry and pressing services for a small fee if you prefer professional garment care.
Amenities & Services
Yes, we have a fully equipped fitness centre with modern cardio and strength training equipment. The gym is open from 6:00 AM to 10:00 PM daily. Access is complimentary for all hotel guests throughout their stay. The facility includes treadmills, ellipticals, free weights, resistance machines, and stretching areas.
Yes, our concierge team can help you book local sightseeing tours to popular attractions including Nairobi National Park, Giraffe Centre, Bomas of Kenya, and Karen Blixen Museum. We work with trusted tour operators to arrange transportation, tickets, and guided experiences. Contact our reception to discuss your interests, and we'll recommend suitable tours and handle all booking arrangements.
Yes, we offer 24-hour room service for your convenience. You can order meals, beverages, and snacks anytime, day or night. Our menu includes breakfast items, lunch and dinner options featuring international and Somali cuisine, plus refreshments and hot beverages. Simply call reception from your room phone to place an order.
